Introducing Analytics 3.0, Portuguese support, Brazilian paywalls, and more
There’s a lot to cover in this month’s update — let’s get into it 📊 🇧🇷
Introducing Analytics 3.0
We’re thrilled to launch Analytics 3.0, a suite of new dashboards and filtering improvements to Analytics 2.0, which we released back in September.
With Analytics 3.0, our goal is to get even closer to building out a best-in-class analytics hub within Circle, and to give you complete access to your members, revenue, events, and device analytics in one place.
Summary
Take a deeper look at some of the updates:
1. Devices dashboard
Understand how and when your members access your community by tracking their usage across devices.
2. Payments dashboard
Track and analyze your paywall revenue. Rollout begins today, and will be complete by April 10.
3. Events dashboard
Identify your most popular and well-attended events.
Event attendance is only tracked for events hosted with Circle Live. Learn how to get started.
Schedule events when your members are most likely to be online.
4. Activity scores
Monitor your community’s health with a breakdown of your AI activity scores in aggregate.
This chart shows your community’s activity scores in aggregate, which is recalculated every two weeks. Enable activity scores in your community by visiting Settings > Community AI.
5. Filters
Filter your analytics by member tags, spaces, profile fields, spaces, and more for targeted insights.
6. Weekly and monthly comparisons
Compare data across the time periods that matter to your business review cadence.
All dashboards except Payments are available on all plans starting today; the Payments dashboard will be available by April 10. Filters and data grouping are gated to customers on our Enterprise and Circle Plus plans.
Coming soon to analytics
We’re not stopping until all of our customers agree that Circle’s analytics are best-in-class.
We have a lot more exciting improvements throughout 2024, including:
Q2
- % of monthly active users
- Courses dashboard
Q3 or later
- Video recording views
- File & media downloads
- Post views & clicks
Upcoming Analytics event
Not a numbers person? Want a beginner-friendly way to dive into community analytics? We’ve got the perfect event for you!
On April 16 from 12pm - 1pm ET, join Circle’s Kelsey Hand-Mark and Mathilde Leo as they unpack the new and improved Analytics 3.0 and share expert recommendations for getting started with your own data-driven approach.
You’ll walk away with:
- A roadmap for getting the most out of Circle analytics
- A step-by-step guide for using data to answer your burning questions
- The most common community health metrics to track your progress along the way
RSVP now →
Circle is now available in Portuguese
We’re working on making Circle more globally accessible by rolling out support for other languages—starting with Portuguese!
Starting today, admins can choose to have the Circle interface displayed in Portuguese for new members in their community (existing members can opt to change their language by updating their profile page settings).
To switch your default community language to Portuguese, navigate to your community’s main dropdown menu and click on Settings. Go to General and use the Default language dropdown to select Portuguese.
For members who prefer English, they will be able to override the default language setting and have your community display in the language of their choice. Members will be able to adjust their language preferences on their profile page.
⭐ TIP: Before changing the default language in your community, you may want to give your members a heads up. Consider using workflows to send a bulk action message to your community informing them of this change and how they can make the change using their profile pages or keep their original language preference if desired. Learn more about Workflows here.
Note: Changing the default language setting to Portuguese only affects the Circle interface. Translations will not apply to user generated content like posts, comments, attachments etc. The Circle mobile apps will automatically be translated when you set your language preference.
Paywalls support for Brazilian businesses and Pix integration
We’re excited to share that Brazilian-based communities can now charge for access using Circle paywalls! 🇧🇷
To start accepting payments, you’ll need to connect your existing Stripe account with Circle. Navigate to your community’s main dropdown menu and select Paywalls. When you click on the Connect with Stripe button, a dialog box will appear asking you to select the country your business is registered in.
Once you’ve selected your country, you’ll be directed to Stripe to either connect your existing account or create a new one.
Members purchasing paywalls in Brazilian Reals (BRL) will see a fully translated paywall checkout page to promote a seamless experience and support conversions.
🎉 Limited-time bonus offer: To make it even easier for Brazilian-based accounts to get started, we’re waiving Circle’s transaction fees for one year, starting from the time you connect your Stripe account with Circle (standard Stripe processing fees still apply). See below for eligibility requirements:
- Your business must be registered in Brazil. Circle accounts must select “Brazil” as their business registration location during Circle paywall set up
- Applies to all new or existing Brazilian-based merchant accounts on Stripe
Hurry, this offer ends on June 30, 2024 at 11:59pm ET.
⭐ TIP: If you’re on the Business Plan (annual) or higher, you have access to our concierge migration service. We’ve designed this done-for-you service to help you migrate your payments (and courses!) from other platforms into Circle with no cost or hassle to you. Find out more here.
Learn how to set up paywalls →
Pix Integration
Brazilian merchants will now be able to accept Pix as a payment method using Circle paywalls.
Pix integration is currently in early access with Stripe. Once you’ve connected your Brazilian Stripe account with Circle, you’ll need to request access to the Pix payment method from the Stripe support team.
To help simplify this process, we’ve created step-by-step instructions, including sample copy to send to Stripe support, that you can conveniently access when you navigate to Paywalls > Settings in your community.
Once Stripe has enabled Pix, your members will be able to select it as an option at checkout.
Note: Pix integration is available exclusively to Brazilian merchant accounts. Your members can only select Pix as a payment option for one-time payments and single payments amounts between 0.50 BRL and 15,000 BRL.
Learn how to set up paywalls and Pix →
A brand new Knowledge Base with our AI bot and Portuguese articles
We’ve revamped our Knowledge Base to make it even easier and faster to find the resources you need to build your community on Circle.
Not only do we have a sleek and intuitive UI, but we’ve also made it more user friendly by placing our AI-powered Circle help bot beside the topics list.
We’ve also started rolling out help articles in Portuguese. To switch the language to Portuguese, simply select it using the dropdown menu located at the top right hand corner of the page.
Note: Circle Bot is still learning — you may find that some responses are not yet completely accurate. Please bear with us and Circle bot as we continue to train it to answer your questions more effectively and efficiently.
Track your students’ course progress with more granularity
One of our most requested updates to courses is now live: admins can track their students’ lesson progress on their course dashboard.
You’ll be able to see which lessons your students complete and which ones they may have trouble with, so you can provide them with support.
To view lesson progress, navigate to your course space. Under Engagement, click on the progress bar of the student you’d like to track. This will open a Course progress modal with all the details of the student’s lesson progress.
Lesson settings
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Require students to complete lessons in order: If enabled, your students will have to complete each lesson in order before moving onto the next one. To enable this feature, on the edit course modal, select Options and toggle on Lesson order reinforcement.
- This is available across our web and mobile apps.
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Auto-advance after video completion: If enabled, your students will automatically move to the next lesson after they complete a video. To enable this for your lessons with video content, click on Edit lesson. In the left hand sidebar under Settings, check the Auto advance after video box.
- This is only available on web for now. Support for our mobile apps will be added by the end of April.
⭐ TIP: Have your courses hosted somewhere else? If you’re on our Business plan (annual) or higher, our team of experts will migrate your courses from your current platform at no cost to you. Learn more about our Concierge Migrations service here.
Workflows improvements
Trigger bulk action workflows from Manage members
You can now trigger bulk action workflows using the Manage members page, so you can easily filter and sort your target audience lists.
To create a bulk action workflow from the Members tab, navigate to your community’s main dropdown menu, then select Members > Manage members. On the Members tab, use the appropriate filters to create your target audience list.
We’ve also added the ability to filter by email contains/does not contain and is/is not conditional filters.
Once you’ve filtered your list, click on the Bulk actions dropdown and select your desired action. This will open the Workflows modal where you can complete any additional requirements.
Enable or disable direct messaging
To help you manage direct messaging privileges in your community, we’ve added the ability to enable or disable their ability to send and receive direct messages using new workflow action.
You can now select these actions when you set up an automated or bulk action workflow.
Other improvements
Link to chat messages: You can now link to messages in chat spaces and DMs by selecting Copy link from the ellipsis menu beside a message. If the message is shared to a member who does not have access to the space or DM it originated from, they will not be able to view the message.
ZAR currency support for paywalls: We’ve added support for payments using the South African Rand (ZAR).
Payment method displayed on paywall dashboard: On the Transactions page, you can now view which payment method your member’s used to purchase your paywalls.
Affiliate invitation emails: When you invite an affiliate into your affiliate program, they will get a personalized email with their invite link and commission details.
Paywall tax ID validation: Paywalls now provide some tax ID validation at checkout (ensures correct formatting rules per tax jurisdiction, i.e. correct length, country codes etc.) to help prevent invalid entries. Merchants will still need to rely on their Stripe dashboards to audit whether the tax ID entered is valid for the customer details provided. Learn more about Stripe tax IDs here.
Remove affiliate attribution: You can now remove an affiliate attribution from a referral by clicking on the ellipsis menu beside the transaction and selecting Manage affiliate attribution. A modal will open allowing you to remove the affiliate credited with the referral.
iOS improvements
We also shipped a few improvements to Circle’s iOS app:
- Ability to view poll results
- Adjust notification settings for chat spaces
- Display public member emails on profile screen
- Navigate to a course from deep-linked lessons
- Automatic event removal from calendar for members who RSVP “Not going”
- Ability to pinch-to-zoom images
- Support for courses with enforced lesson completion
- “Now Playing” widget integration for audio playback
- Linking to DM and group chats from in-app notifications
- Ability to follow posts when liking and commenting are disabled
- Improved one-time password entry
- Performance, reliability, and UI/UX improvements
Android improvements
Plus, here are some improvements on Circle’s Android and Circle Plus branded apps:
- Ability to start a live stream or live room
- Support for chat space notification settings
- Support for link navigation on custom profile fields
- New form to contact Circle support within the app
- Performance, reliability, and UI/UX improvements