70k+ reviews
Specialized support for
top community businesses
Circle Plus customers get enhanced support — from prioritized migrations to personalized strategies — to effectively build, launch, and grow their community businesses.
Talk to SalesFree, priority migration onto Circle courses, payments, Email Hub, and more
Personalized guidance through each onboarding step, backed by best practices
Dedicated community success manager for regular check-in and strategy sessions
Have your entire community business migrated onto Circle Plus
Create fully branded-email blasts, build automations based on community (in)activity, and manage subscribers — all in one place
Get your students learning beyond video lessons, with community-led courses and experiences
Build recurring revenue with flexible payment systems — for memberships, subscriptions, content access, and more — built natively in Circle
“The Circle team made setup seamless. They brought over members, payments, content — even comments. Within 24 hours, half our members had activated their accounts.”
Founder
Set your business, and members, up for success
Set your business, and members, up for success
Take the pressure off (re)building your community, with a strategist to guide you through every step of launching on Circle Plus.
- Access best practices for community structure and design, based on top communities
- Get guidance on automated, personalized sequences to onboard all current, and future, members
- Set up high-converting paywalls, recurring payments, and more
“The Circle team's valuable suggestions regarding engagement strategies, creating visual assets, and implementing new programs have left us truly inspired.”
Platform Manager
Get a dedicated success manager from day one
Get a dedicated success manager from day one
Unlock your community's full potential, quickly and efficiently, with experts who've worked with Circle's biggest and most intricate communities.
- Hit the ground running by collaborating on community design and launch
- Eliminate guesswork involved in scaling with access to proven best practices
- Have your technical support questions answered within 24 hours
- Get tailored, strategic support to implement new Circle features
“Our CSM has become an extension of our team. He understands exactly how to translate our brand and patient experience into Circle.”
Customer Engagement Manager
Deliver a premium member experience, backed by expert support from Circle
Talk to SalesFAQs about support for Circle Plus customers
How long does migration take for Circle Plus customers?
The migration process varies based on your needs and current setup, as well as the size of the queue.
Circle Plus customers receive priority in the queue for email and course migrations. You'll receive priority on payment migrations to an extent, as we also weigh GMV.
Typically, migration timelines are approximately:
- Five business days per course
- 10 business days for payments
- Two to three weeks for Email Hub
With that in mind, we communicate with you throughout the migration process. So, we may accommodate accelerated timelines if you express an urgent deadline.
To build on that, migration is a collaborative process. We depend on you providing the requisite information for us to begin, and — to ensure we complete the migration successfully — we may have questions that will need your attention.
Do I get concierge onboarding without Circle Plus?
No.
Currently, concierge onboarding is only offered to Circle Plus customers.
Some customers on non-Plus plans also have community success managers. What's the difference with Circle Plus?
On eligible non-Plus plans, customers get quarterly sessions with their community success manager.
On Plus plans, these sessions are quarterly or monthly depending on contract amount.
Monthly sessions allow you and your community success manager to have deeper conversations regarding:
- Community programing
- New feature integration
- Long-term strategy
- And more
Still can't find the answer? Go to help center