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Introducing AI Agents for communities

You’ve built your community — now it’s time to scale it.

AI agents are the ultimate extension of you.

What’s new?

Chat agents

Build personalized AI agents to guide, support, and coach your members.

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    Make it your own. Customize your agent’s tone, behavior, and responses, maintaining what makes you uniquely you.

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    Scale your presence. From answering members' questions to coaching them on your behalf, your agents are there to help your members whenever they need it most, 24/7.

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    Automate support. Your agents can handle platform support on your behalf, leaving you to focus on building meaningful connections.

Chat agents
Chat agents

Knowledge engine

Train your agents with just the right data. Nothing more, nothing less.

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    You’re in full control. Choose which data your agents can access and talk about.

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    Community at its finger tips. Your agents can be trained on your spaces, posts, comments, courses, and external resources.

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    Your agents get smarter every day. New discussions and resources in your community are automatically incorporated if you want them to be.

Knowledge engine
Knowledge engine

AI Inbox

Stay on top of every conversation with a single, shared inbox.

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    Full visibility. See every interaction your agents have in a centralized inbox, making it easy to know it’s having the right conversations.

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    Take control if you need to. Easily step-in and add a human touch whenever you want to pause the AI.

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    Shared inbox. The inbox is shared across your community admins, making it easy to provide oversight.

AI Inbox
AI Inbox

“I found setting up the AI Agent to be as intuitive as using Circle itself. You choose which spaces you want the Agent to cover: Specific ones, or all of them at once. Then add customized knowledge snippets to meet the needs of your members - for example, we added specialized product information. And perhaps best of all, putting in this work up front allows us to focus our time and efforts elsewhere in the community!”

Becky Benishek, Online Community Manager, Engineering Unleashed

Frequently Asked Questions

Who gets access to AI Agents?

AI Agents are included for Enterprise and Circle Plus customers at no additional cost in 2025.

Will AI Agents cost extra in the future?
Can I customize my AI Agent?
How many Agents can I have active?
Can I adjust the AI’s responses if something isn’t quite right?
Can AI Agents handle complex or multi-step questions?
How does the AI Inbox work if multiple team members are monitoring AI conversations?
Still can’t find the answer? Go to help center

“Circle's AI Agents feature has been a great way to help us discover what frequent questions or struggles our members were experiencing. Using that data we quickly created custom snippets to provide on-demand answers and support. This has also allowed us to know what information was missing in our member resource space. Implementing the AI Agent allowed us to efficiently enhance our member experience.”

Jillian Benbow, Head of Community, Pilot Institute

Get started with

AI Agents on Circle