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Introducing AI Agents for communities
You’ve built your community — now it’s time to scale it.
AI agents are the ultimate extension of you.
What’s new?
Chat agents
Build personalized AI agents to guide, support, and coach your members.
Make it your own. Customize your agent’s tone, behavior, and responses, maintaining what makes you uniquely you.
Scale your presence. From answering members' questions to coaching them on your behalf, your agents are there to help your members whenever they need it most, 24/7.
Automate support. Your agents can handle platform support on your behalf, leaving you to focus on building meaningful connections.
Knowledge engine
Train your agents with just the right data. Nothing more, nothing less.
You’re in full control. Choose which data your agents can access and talk about.
Community at its finger tips. Your agents can be trained on your spaces, posts, comments, courses, and external resources.
Your agents get smarter every day. New discussions and resources in your community are automatically incorporated if you want them to be.
AI Inbox
Stay on top of every conversation with a single, shared inbox.
Full visibility. See every interaction your agents have in a centralized inbox, making it easy to know it’s having the right conversations.
Take control if you need to. Easily step-in and add a human touch whenever you want to pause the AI.
Shared inbox. The inbox is shared across your community admins, making it easy to provide oversight.
“I found setting up the AI Agent to be as intuitive as using Circle itself. You choose which spaces you want the Agent to cover: Specific ones, or all of them at once. Then add customized knowledge snippets to meet the needs of your members - for example, we added specialized product information. And perhaps best of all, putting in this work up front allows us to focus our time and efforts elsewhere in the community!”
Becky Benishek, Online Community Manager, Engineering Unleashed
Frequently Asked Questions
AI Agents are included for Enterprise and Circle Plus customers at no additional cost in 2025.
For most customers, no. In 2026, Enterprise and Circle Plus will continue to include AI Agents with generous usage limits. There may be outlier communities with very high-volume, who will need to purchase additional usage. That said, we expect the number of those communities to be small, and we’ll provide ample notice before any pricing or billing changes.
Yes, you can train your Agent with your community’s knowledge engine, adjust its tone, and monitor all AI interactions in the AI Inbox.
You’ll be able to create up to 10 Agents each trained for different tasks.
For example you could have:
- One AI Agent focused on onboarding new members
- Another dedicated to answering course-related questions
- A separate Agent handling billing and technical issues
Absolutely, you can:
- Edit custom snippets with curated knowledge
- Add or update knowledge engine content to refine accuracy
- Monitor interactions in the AI Inbox and pause AI to jump into the conversation if needed
AI Agents are great at answering straightforward questions, but for more complex inquiries, they can guide members through multi-step processes or escalate to a human when needed. You can also set up custom snippets to break down multi-step answers effectively.
The AI Inbox is a shared team workspace where admins can view all AI interactions in real time and manually take over a conversation if needed.
“Circle's AI Agents feature has been a great way to help us discover what frequent questions or struggles our members were experiencing. Using that data we quickly created custom snippets to provide on-demand answers and support. This has also allowed us to know what information was missing in our member resource space. Implementing the AI Agent allowed us to efficiently enhance our member experience.”
Jillian Benbow, Head of Community, Pilot Institute
