This Data Processing Addendum (“DPA”) supplements the agreement between CircleCo, Inc (“Circle”) and the customer that agrees (or the customer on whose behalf an Administrator agrees) (the "Customer") to the Creator Terms of Service in relation to the transfer and processing of Covered Data in connection with the performance of the Services.
DEFINITIONS
Capitalized terms used but not defined within this DPA will have the meaning set forth in the Circle Terms of Service. The following capitalized terms used in this DPA will be defined as follows:
The terms “Controller”, “Data Subject”, “Personal Data”, “Processor” and “Processing” will have the meanings given to them in Applicable Data Protection Laws.
INTERACTION WITH THE AGREEMENT
ROLE OF THE PARTIES
The Parties acknowledge and agree that:
DETAILS OF DATA PROCESSING
The details of the Processing of Personal Data under the Agreement and this DPA (including subject matter, nature and purpose of the Processing, categories of Personal Data and Data Subjects) are described in the Agreement and in Schedule 1 to this DPA.
Circle shall comply with its obligations under Applicable Data Protection Laws. Save as set out in Sections 3.1.2. and 3.1.3., Circle will only Process Covered Data on behalf of and under the instructions of Controller and in accordance with Applicable Data Protection Laws. The Agreement and this DPA shall constitute Customer's instructions for the Processing of Covered Data. Customer may issue further written instructions in accordance with this DPA.
Without limiting the foregoing, save as set out in Sections 3.1.2. and 3.1.3., Circle shall not:
Circle will:
COMPLIANCE
Customer shall comply with its obligations as a Controller, business or equivalent term under the Applicable Data Protection Laws, and shall:
CONFIDENTIALITY AND DISCLOSURE
Circle shall:
SUB-PROCESSORS
Circle may Process Covered Data anywhere that Circle or its Sub-processors maintain facilities, subject to the remainder of this Section 7.
Customer grants Circle general authorisation to engage any of the Sub-processors listed in Schedule 4, as amended in accordance with Section 7.4 (the “Authorized Sub-processors”), to Process Covered Data.
Circle shall:
Circle will provide Customer with at least thirty (30) days’ notice of any proposed changes to the Authorized Sub-processors. Customer shall notify Circle if it objects to the proposed change to the Authorized Sub-processors (including, where applicable, when exercising its right to object under clause 9(a) of the SCCs) by providing Circle with written notice of the objection within thirty (30) days after Circle has provided notice to Customer of such proposed change (an “Objection”).
In the event Customer submits an Objection,Circle and Customer shall work together in good faith to find a mutually acceptable resolution to address such Objection. If Circle and Customer are unable to reach a mutually acceptable resolution within a reasonable timeframe, which shall not exceed thirty (30) days from the date of the Objection, Customer may terminate the portion of the Agreement relating to the Services affected by such change by providing written notice to Circle.
DATA SUBJECT RIGHTS REQUESTS
SECURITY
INFORMATION AND AUDITS
Circle shall notify Customer promptly if Circle determines that it can no longer meet its obligations under Applicable Data Protection Laws.
Customer may take reasonable and appropriate steps to:
Customer may, not more than once a year, audit Circle's compliance with this DPA. The Parties agree that all such audits will be conducted:
With respect to any audits conducted in accordance with Section 10.3:
Customer shall promptly notify Circle of any non-compliance discovered during an audit.
The results of the audit shall be Circle's Confidential Information.
Circle may, in response to any audit request submitted by Customer to Circle, provide the following:
If an audit requested by Customer is addressed in the documents or certification provided by Circle in accordance with Section 10.7, and:
SECURITY INCIDENTS
TERM, DELETION, AND RETURN
This DPA shall commence on the Effective Date and, notwithstanding any termination of the Agreement, will remain in effect until, and automatically expire upon, Circle's deletion of all Covered Data as described in this DPA.
Circle shall:
STANDARD CONTRACTUAL CLAUSES
The Standard Contractual Clauses shall, as further set out in Schedule 3, apply to the transfer of any Covered Data from Customer to Circle, and form part of this DPA, to the extent that:
The Parties agree that execution of the Agreement shall have the same effect as signing the SCCs.
DEIDENTIFIED DATA
If Circle receives Deidentified Data from or on behalf of Customer, Circle shall:
LIABILITY
GENERAL
Part 1: Covered Data
A. LIST OF PARTIES
| Customer | Circle | |
|---|---|---|
| Role | Data Exporter (controller) | Data Importer (Processor) |
| Contact person | The Administrator | Karthik Ganesh, Chief of Staff, legal@circle.so |
| Activities relevant to the transfer | The receipt of the Services under the Agreement. | The performance of the Services under the Agreement. |
B. DESCRIPTION OF PROCESSING
| Categories of Data Subjects |
|
|---|---|
| Categories of Personal Data |
|
| Special categories of Personal Data |
|
| Frequency of the transfer |
|
| Nature of the Processing |
|
| Purposes of the data transfer and further Processing | Provision of the Services, namely:
|
| Retention period |
|
| Subprocessors | As set out in Schedule 4 |
C. DESCRIPTION OF PROCESSING
The competent supervisory authority is: the Data Protection Commissioner (Ireland).
Part 2: Contract Administration and Marketing Data
| Categories of Data Subjects |
|
|---|---|
| Categories of Personal Data | Administrators
|
| Purposes of processing | Communication with Administrators (including sending service-related and promotional communications) Administration of the agreement with the Customer (including authentication and granting access to the Services, processing renewals, billing and processing payments, detection of fraudulent use) Promoting and marketing the Services. |
Usage and Feedback Data
| Categories of Data Subjects |
|
|---|---|
| Categories of Personal Data |
|
| Purposes of processing | Monitoring the performance of the Services, identifying errors and improvements to the Services and informing product development. |
Introduction
Governance and Policies
Breach response
Intrusion, anti-virus and anti-malware defenses
Access controls
Availability and Back-up personal data
Segmentation of personal data
Disposal of IT equipment
Encryption
Transmission or transport of personal data
Device hardening
Asset and Software management
Staff training and awareness
Selection of service providers and commission of services
Assistance with Data Subject Rights Requests
EU SCCS
With respect to any transfers referred to in Section 13, the Standard Contractual Clauses shall be completed as follows:
UK Addendum
This paragraph 2 (UK Addendum) shall apply to any transfer of Covered Data from Customer (as data exporter) to Circle (as data importer), to the extent that:
As used in this paragraph 2:
“Approved Addendum” means the template addendum, version B.1.0 issued by the UK Information Commissioner under S119A(1) Data Protection Act 2018 and laid before the UK Parliament on 2 February 2022, as it may be revised according to Section 18 of the Approved Addendum.
“UK Data Protection Laws” means all laws relating to data protection, the processing of personal data, privacy and/or electronic communications in force from time to time in the UK, including the UK GDPR and the Data Protection Act 2018.
The Approved Addendum will form part of this DPA with respect to any transfers referred to in paragraph 2.1, and execution of this DPA shall have the same effect as signing the Approved Addendum.
The Approved Addendum shall be deemed completed as follows:
Swiss addendum
This Swiss Addendum will apply to any Processing of Covered Data that is subject to Swiss Data Protection Laws or to both Swiss Data Protection Laws and the EU GDPR.
Interpretation of this Addendum
Where this Addendum uses terms that are defined in the Standard Contractual Clauses, those terms will have the same meaning as in the Standard Contractual Clauses. In addition, the following terms have the following meanings:
This Addendum shall be read and interpreted in a manner that is consistent with Swiss Data Protection Laws, and so that it fulfills the Parties' obligation to provide appropriate safeguards as required by Article 46 GDPR and/or Article 6(2)(a) of the Swiss Data Protection Laws, as the case may be.
This Addendum will not be interpreted in a way that conflicts with rights and obligations provided for in Swiss Data Protection Laws.
Any references to legislation (or specific provisions of legislation) means that legislation (or specific provision) as it may change over time. This includes where that legislation (or specific provision) has been consolidated, re-enacted and/or replaced after this Swiss Addendum has been entered into.
In relation to any Processing of Personal Data subject to Swiss Data Protection Laws or to both Swiss Data Protection Laws and the GDPR, this Addendum amends and supplements the Clauses to the extent necessary so they operate:
Hierarchy
In the event of a conflict or inconsistency between this Addendum and the provisions of the Clauses or other related agreements between the Parties, existing at the time this Addendum is agreed or entered into thereafter, the provisions which provide the most protection to Data Subjects will prevail.
Changes to the Clauses for transfers exclusively subject to Swiss Data Protection Laws
To the extent that the data exporter's Processing of Personal Data is exclusively subject to Swiss Data Protection Laws, or the transfer of Personal Data from a data exporter to a data importer under the Clauses is an “onward transfer” (as defined in the Clauses, as amended by the remainder of this paragraph 3.3(a)) the following amendments are made to the Clauses:
References to the “Clauses” or the “SCCs” mean this Swiss Addendum as it amends the SCCs.
Clause 6 Description of the transfer(s) is replaced with:
“The details of the transfer(s), and in particular the categories of Personal Data that are transferred and the purpose(s) for which they are transferred, are those specified in Part 1 of Schedule 1 of this DPA where Swiss Data Protection Laws apply to the data exporter’s Processing when making that transfer.”
References to “Regulation (EU) 2016/679” or “that Regulation” or “GDPR” are replaced by “Swiss Data Protection Laws” and references to specific Article(s) of “Regulation (EU) 2016/679” or “GDPR” are replaced with the equivalent Article or Section of Swiss Data Protection Laws extent applicable.
References to Regulation (EU) 2018/1725 are removed.
References to the “European Union”, “Union”, “EU” and “EU Member State” are all replaced with “Switzerland”.
Clause 13(a) and Part C of Annex I are not used; the “competent supervisory authority” is the FDPIC;
Clause 17 is replaced to state
“These Clauses are governed by the laws of Switzerland”.
Clause 18 is replaced to state:
“Any dispute arising from these Clauses relating to Swiss Data Protection Laws will be resolved by the courts of Switzerland. A Data Subject may also bring legal proceedings against the data exporter and/or data importer before the courts of Switzerland in which he/she has his/her habitual residence. The Parties agree to submit themselves to the jurisdiction of such courts.”
Supplementary provisions for transfers of Personal data subject to both the GDPR and Swiss Data Protection Laws
To the extent that the data exporter's Processing of Personal Data is subject to both Swiss Data Protection Laws and the GDPR, or the transfer of Personal Data from a data exporter to a data importer under the Clauses is an “onward transfer” under both the Clauses and the Clauses as amended by paragraph 3.3(c) of this Addendum:
the terms “European Union”, “Union”, “EU”, and “EU Member State” shall not be interpreted in a way that excludes the ability ofData Subjects in Switzerland bringing a claim in their place of habitual residence in accordance with Clause 18(c) of the Clauses.
Transfers under the laws of other jurisdictions
With respect to any transfers of Personal Data referred to in Section 13.1(b) (each a “Global Transfer”), the SCCs shall not be interpreted in a way that conflicts with rights and obligations provided for in the Exporter Data Protection Laws.
For the purposes of any Global Transfers, the SCCs shall be deemed to be amended to the extent necessary so that they operate:
The amendments referred to in paragraph 4.2 include (without limitation) the following:
Where, at any time during the Circle's Processing of Covered Data under this DPA, a transfer mechanism other than the SCCs is approved under the Exporter Data Protection Laws with respect to transfers of Covered Data by Customer to Circle, the Parties shall promptly enter into a supplementary agreement that:
Where required under the Exporter Data Protection Laws, the relevant data exporter shall file a copy of the agreement entered into in accordance with paragraph 4.4 with the relevant national authority.
| Sub-processor | Purpose | Description | Location | Transfer Mechanism |
|---|---|---|---|---|
| Amazon Web Services, Inc. (AWS) | Cloud hosting | Provides compute, storage, and infrastructure used to host Circle’s application and store customer data securely. | USA | Standard Contractual Clauses (SCCs) |
| Braintrust, Inc. | AI evaluation | Evaluates and monitors AI feature performance using sample inputs and outputs. | USA | Standard Contractual Clauses (SCCs) |
| Buildkite Pty Ltd. | CI / CD pipelines | Runs CI/CD pipelines to build, test, and deploy Circle’s application. | USA | Standard Contractual Clauses (SCCs) |
| Clay Labs, Inc. | Data enrichment and GTM workflows | Enriches contact and account data and supports go-to-market workflows. | USA | Standard Contractual Clauses (SCCs) |
| Cloudflare, Inc. | Observability, monitoring, and security | Provides CDN, performance optimisation, and security protection (including DDoS mitigation and traffic routing). | USA | Standard Contractual Clauses (SCCs) |
| dbt Labs, Inc. (dbt Cloud) | Data transformation and analytics engineering | Runs data transformation jobs on Circle’s analytics data. | USA | Standard Contractual Clauses (SCCs) |
| Fathom Analytics, Inc. (Fathom) | Call transcripts | Records meetings and generates call transcripts, summaries, and action items. | USA | Standard Contractual Clauses (SCCs) |
| Forethought Technologies, Inc. | AI support automation | Provides AI-powered support tools that process support tickets and help content. | USA | Standard Contractual Clauses (SCCs) |
| Google Cloud (Google LLC) | Cloud hosting | Provides secure hosting services supporting part of Circle’s infrastructure. | USA | Standard Contractual Clauses (SCCs) |
| HubSpot, Inc. | CRM & marketing | Processes customer admin and prospect contact information for onboarding, lifecycle communication, and marketing operations. | USA | Standard Contractual Clauses (SCCs) |
| Last9, Inc. | Observability and monitoring | Provides observability for Circle’s infrastructure and applications (logs, metrics, traces). | USA | Standard Contractual Clauses (SCCs) |
| LiveKit, Inc. | Audio and video infrastructure | Provides live video support (WebRTC, HLS) for sessions, events, and interactive video features. | USA | Standard Contractual Clauses (SCCs) |
| Mailgun Technologies, Inc. | Email delivery service | Sends marketing emails on behalf of Circle customers to Circle members through Email Hub (e.g., notifications, verification emails). | USA | Standard Contractual Clauses (SCCs) |
| New Relic, Inc. | Observability and monitoring | Provides application and infrastructure monitoring (APM, logs, metrics). | USA | Standard Contractual Clauses (SCCs) |
| OpenAI, LLC | LLMs and other AI features | Processes prompts and user-submitted content when AI-enabled features are activated within Circle. | USA | Standard Contractual Clauses (SCCs) |
| RevenueCat, Inc. | Finance and payments | Processes customer and member billing data, subscription events, related revenue analytics, and payment method tokens. | USA | Standard Contractual Clauses (SCCs) |
| SendGrid (Twilio SendGrid, Inc.) | Email delivery service | Sends transactional and operational emails to Circle customers and members (e.g., notifications, verification emails). | USA | Standard Contractual Clauses (SCCs) |
| Stripe, Inc. | Finance and payments | Processes customer and member billing data, subscription payments, and payment method tokens. | USA | Standard Contractual Clauses (SCCs) |
| Zapier, Inc. | Workflows | Processes workflow-triggered data to automate internal operations and integrations (AI orchestration). | USA | Standard Contractual Clauses (SCCs) |
| Zendesk, Inc. | Customer support | Processes customer contact information and support ticket content to provide troubleshooting and support. | USA | Standard Contractual Clauses (SCCs) |
| 100MS | Audio and video infrastructure | Provides live video support (WebRTC, HLS) for sessions, events, and interactive video features. | USA | Standard Contractual Clauses (SCCs) |